NEED TO KNOW
Planning your stay
As soon as you start to descend the steep winding hill towards Woolacombe Bay, and you get your first glimpse of the sea, you’ll spot our grand Victorian hotel; it’s about 200 yards from the beach (get directions).
A four-star family-owned hotel, we’ve been more than 40 years in the making. We say ‘in the making’ because we’ve never stood still. Our passion for the coastal life and love of luxury is what drives us. We’ve created a space that invites you to kick back, relax and be active. This is your break, your way. This information is designed to help you plan your stay; if there’s anything we’ve missed, please contact us.
Please note: In light of the current Covid-19 restrictions, some of the information in the FAQs below may be incorrect, especially if your stay is imminent. Please email us if you have any specific concerns or questions: [email protected].
All new online bookings are on a room-only basis.
Should you wish to add breakfast to your room, please mention this on booking and a member of our friendly Reservations Team will be happy to advise on breakfast availability during your dates of stay.
For those with breakfast included, this is served in Doyle’s from 7:30 until 10:30am and includes a hearty Devonshire breakfast, plus a choice of lighter options such as pastries, cereals, fruit, tea and coffee. Other cooked options are also available.
Your hotel room will be available from 4.00pm on the day of arrival and check-out is by 11.00am on the day of your departure. If you would like to arrive before 4.00pm or depart after 11.00am, you are welcome to leave your luggage at reception and use the facilities. Late check-outs can be arranged subject to availability for a charge.
If you are staying in the self-catering Beach Retreats, your home by the sea will be available from 4.00pm on the day of arrival and check-out is by 9.00am on the day of departure.
Your credit or debit card information will be collected when you book, and a non-refundable deposit will be deducted. If you are staying in the hotel, this is £25 per person, per night.
In order to avoid cancellation and/or non-arrival charges, please make any booking changes or cancellations ASAP.
If you cancel your hotel stay with less than 7 days’ notice we will charge the full cost to cover your stay. If you have booked to stay in the self-catering Beach Retreats your deposit is non-refundable. If you cancel your self-catering accommodation less than 7 weeks before your arrival date, full payment will be retained.
For advice on accessible stays, please call us on 01271 870388. We have eleven lift level bedrooms, 2 of which are more suitable for guests using a wheelchair with a large unobstructed floor area beside the bed. All bedrooms are ensuite. Some bedrooms (not lift level) have walk in showers but the majority have a bath with a shower over the top. Some bathrooms are equipped with grab rails. All bathrooms have 'non slip' floor tiles. For more information, please see our accessibility statement.
We have a private car park, and can help collect your luggage from your car when you check-in. Please ensure that permits provided on arrival are clearly shown on your car whilst staying with us.
Breakfast is served from 7:45-9:45am on weekdays, and until 10:00am on weekends and Bank Holidays. An early breakfast can be arranged from 7:00am (continental only, booking required). You are welcome to join us just for breakfast if you are not staying – £15 per person.
Morning cream tea, coffee and cakes are available in the Bay Brasserie from 10:30am daily.
Lunch is served from midday – 3:00pm in the Bay Brasserie. Packed lunches and picnics can be booked, please enquire for prices.
Afternoon Tea is served daily from midday – 5:00pm (booking essential).
Dinner is served daily from 6:00pm – 9:00pm (booking essential).
24-hour room service is available (a service charge of £4.50 applies).
Please call 01271 870388 to book.
Free WiFi is available at the hotel and performs well in most areas of the hotel. You will need to sign-in (using the password provided) and agree to the terms and conditions of use.
For celebrations, romantic whiskaways, or just to make your suite ultra-special, we can arrange for a beautiful bouquet of blooms to be waiting for you in your bedroom or Beach Retreat apartment on arrival.
Created by florist Jane Fulton, your bespoke bouquet will be individually styled using beautiful yet unusual stems. Whilst flower choices will change with the seasons, elegant styling and understated packaging are a constant delight of Jane's designs. Order online, simply telling us whether you'd like a selection of florist's favourites, or something specific.
Your flowers will be delivered room-ready, either waiting in your bedroom when you check-in, or we can deliver them as a surprise. They will be in a lovely vase, ready for display, and a gift box will be provided so you can take them home at the end of your stay (should you wish to).