We are currently on pause, but we will be back soon. Find out more...

COVID-19 FAQs

WE WILL BE BACK SOON...

 

We are currently closed but - when the time is right - we'll be a coastal hideaway again. We are busy planning ways that you can escape to the coast for a staycation - we have the perfect ingredients for a restful stay: space to roam, gorgeous comfortable interiors and incredible seascapes, but we also need to keep safety at the forefront of everything.

Our lovely team are available by email: [email protected] or by calling 01271 870388. We are a small team and we will answer your query as soon as possible; thank you for your patience and support during this difficult time.

Stay safe & take care

This information was last updated on 4th November 2020

Keeping you updated...

Guidelines are changing regularly and we hope to be able to open all our facilities soon.

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What about my booking?


We are waiting for advice from the Government, but we know we will be closed until at least 2nd December 2020. If you have a booking of any kind (hotel, self-catering, gym, spa, restaurant, cinema) due to take place before then it will be cancelled, and we will be in touch with you via telephone or email. If you have a December or Christmas booking, we will be in touch to let you know how your stay or experience will be affected (once we know more).

The situation is always changing, so we will be in touch with all guests whose stay will be affected, on a rolling basis, once new information is available. If you would like to move your booking you are welcome to do so, without any fees. Please email [email protected].

What next?


As we look around, very little has changed here: the wild ponies still climb the hills by the hotel every day, the hotel grounds are as beautiful as ever, and our interiors as gorgeous... If anything, Woolacombe is even more special! The clifftops are in full autumn hue and the waves are surf-perfect. But things are going to be different and we're all on a journey of recovery.

Our team is busy planning ways that you can escape to the coast once we reopen; we have the perfect ingredients for a restful stay: space to roam, gorgeous comfortable interiors and seascapes, but your safety - and that of our WBH family - is our most important consideration. Your peace of mind will be at the heart of every decision we make.

 

WHAT ABOUT GIFT VOUCHERS?


Good question! Gift vouchers addected by the last lockdown, or this one, will be automatically extended for 6 months; please contact us once we reopen to receive a new voucher and to book your experience. If we need to entend the validity further, we will do so. Please note that this excludes limited edition 'Icing on the Cake' gift vouchers; please email us if you have one of these vouchers: [email protected]

Any new gift vouchers purchased while we are closed will also be extended accordingly.


GET IN  TOUCH


Our lovely team are working and are available to answer any questions you have by email: [email protected] or phone: 01271 870388. We are a small team, and no doubt there will be lots of questions; we will do our best to respond as soon as possible.

Please take care and stay safe.
Thank you for your support.

CONTACT US

STAY UPDATED

Guidelines are changing regularly and we hope to be able to open all our facilities soon.

Sign-up to be the first to know about changes and developments...